Introduction

As of Monday, July 7, 2025, ConnectWise is no longer signing the installer for the on-premises versions of ScreenConnect with the common certificate from ConnectWise.

Due to this change, end-users may experience multiple "scary" prompts from Windows stating that the executable may not be safe and asking you if you're sure that you want to download and run an untrusted file.

The executable file that you download from the ServU Now website is totally safe. It's just not signed by us because it's a complex and expensive proposition to become a Microsoft partner just to sign a single exe file.

Below are some of the prompts that you may receive and the selections that you should make to join a one-time remote support session.

Edge browser

Step 1

Enter your code:

Step 2:

File downloads to your computer. Click the See more button to make the three dots visible:

Step 3:

Notice that there are now two ellipses menus (...). Click the ellipses (three dots) indicated in the image below:

Step 4:

Select Keep:

Step 5:

Select Show more:

Step 6:

Select Keep anyway:

Step 7:

Click on Open file:

Step 8:

Click the Yes button:

Step 9:

Verify that you are connected: